sapoo car care
Frequently Asked Questions about our Mobile car Wash services in London
At Sapoo Mobile Car Detailing, we believe in transparency, quality and customer care. Here you’ll find answers to the most common questions about our mobile car wash and detailing services across London, from choosing the right package and understanding our eco-friendly products to booking, payments, and service logistics. Whether you’re a new customer or a returning client, this page is designed to help you make the most of your Sapoo experience.
Choosing & Benefits of Mobile Detailing
Look for a service that’s fully insured, uses high-quality products and has excellent reviews from real customers. It’s also important to check the range of services they offer, their attention to detail, and whether they provide transparent pricing with no hidden fees. At Sapoo, we pride ourselves on professionalism, reliability, and consistent 5-star results.
When comparing providers, focus on the quality of their work, the convenience they offer and their level of customer care. Look at before-and-after photos, customer feedback and whether they use eco-friendly products. Make sure they tailor packages to suit different needs and budgets, like we do at Sapoo.
Mobile detailing saves you time and effort: we come to you, so there’s no waiting in queues or travelling to a wash site. It’s also much more thorough than a quick wash, with every part of your car cleaned by hand using premium products. This leaves your car looking showroom-fresh while you carry on with your day.
Yes, mobile detailing is the best choice for selling your car or returning a lease. It helps reduce swirl marks, refreshes the paint and wheels, and with our polishing services we can minimize imperfections. Combined with interior detailing, your car looks its best — boosting value and making lease returns stress-free.
While home cleaning is fine for quick upkeep, professional detailing reaches areas and levels of cleanliness that Do-It-Yourself methods can’t. We use specialist tools, techniques, and products designed to protect your paintwork, upholstery, and trim, ensuring a flawless finish without the risk of damage. At Sapoo Mobile Car Detailing, we are certified by System X and use filtered water, which helps protect your car from water marks while delivering a superior, long-lasting result.
Your satisfaction is our top priority. If you’re not happy with any part of the service, let us know and we’ll return to make it right, free of charge. We stand behind the quality of our work and aim to exceed your expectations every time.
Service Logistics & Location
No, you don’t need to supply anything. All of our vans are fully equipped with filtered water and onboard power, meaning we can operate entirely independently at any location—whether it’s your home, workplace, or film set.
Yes, absolutely. As long as we have access to your vehicle and any specific instructions in advance, we can carry out the service and notify you when it’s done — no need for you to be present. We will just need space to park in front of or behind your vehicle in order to complete the service efficiently.
We’re fully mobile and flexible—whether your car is parked at your office, home, or even at a sports event like Wembley Stadium, we’ll come to you with all the equipment needed for a top-quality clean.
We recommend removing valuables and clutter for the best results, especially if you’re booking a full interior clean. However, you don’t need to remove baby seats, we handle that.
Duration & Scheduling
The duration of a service depends on the package selected. For example, a Full Valet, which includes comprehensive interior and exterior cleaning, can take around 3 hours to complete to our usual high standards.
Timing depends on the level of service, but typical valets, covering both interior and exterior. Usually require around 1-2 hours to ensure thorough and high-standard results.
Yes, we understand that weather can be unpredictable. If conditions aren’t ideal (like heavy rain or snow), you can easily reschedule your booking by contacting our support team. We’ll work with you to find the next available time slot that suits your schedule.
Yes! Sunny weather means higher demand, so we recommend booking early when the forecast is good. If a same-day slot is available, you’ll see it online during the booking process.
We recommend booking at least a few days in advance to secure your preferred time slot, especially during busy periods or when good weather is forecast. Same-day bookings are possible if slots are available, but booking earlier ensures you get the date and time that suits you best.
Safety & Products
Yes. At Sapoo we only use eco-friendly, biodegradable and non-toxic cleaning products. They are safe for the environment, pets, and children, while still delivering powerful cleaning results without harming your car’s surfaces or the planet.
Yes. We only use high-quality, pH-neutral and biodegradable products that are suitable for all paint types, trims, and vehicle finishes—including Matt finishes or frozen paint.
No. All our cleaning and detailing techniques are safe for vehicles with existing ceramic coatings, paint protection films, or sealants. We only use pH-neutral, non-abrasive products that clean effectively without stripping or damaging protective layers. However, it’s always good to let us know in advance if your car has a ceramic coating. In that case, we also recommend adding our “Exterior Ultra Care” package, which includes the 2-bucket wash method and a ceramic-specific shampoo designed especially for cars with ceramic coatings.
Yes. We provide customisable maintenance plans for clients who want their vehicles kept in pristine condition all year round. These plans can be tailored to your needs: whether that’s weekly, bi-weekly or monthly valeting, ensuring consistent care and priority booking. Just contact us to create your plan.
Absolutely. During the booking process, you’ll have the option to add more than one vehicle to your appointment—ideal for households or teams needing multiple cars cleaned at once. If you would like to book more than 2 vehicles, or arrange a different service for each car, please contact us directly. We’ll be happy to help you create a tailored booking for your vehicles and inform you about our availability.
Yes. We offer engine bay cleaning and detailing, as well as tyre pressure checks as part of selected packages. These services are carried out with care to protect sensitive components while restoring a factory-fresh look.
Absolutely. We provide interior deep cleans, including fabric, leather, and baby seat treatments, ideal for removing stains, odours, or allergens while preserving materials.
Absolutely. During the booking process you can select optional add-ons like engine bay cleaning, fabric or leather treatments, odour removal, ceramic sealant application, or pet hair removal. This lets you fully customise your valet to suit your car’s condition and your preferences.
That depends on the valet package you choose. Our services range from basic exterior and interior cleaning (Mini Valet) to complete deep-clean solutions (Full Valet). You can also add extras like engine bay cleaning, bird droppings removal, or a ceramic sealant.
Yes. We offer machine polishing and paint correction treatments designed to remove or significantly reduce swirl marks, light scratches, and other paint imperfections, restoring a deep gloss and smooth finish to your vehicle’s exterior. Deeper scratches may require multiple stages, which we can assess during the appointment.
Yes, we would suggest you to book interior deep clean service and add as extra the Odor removal service in order to remove cigarette smoke, pet smells, milk spills, and more, leaving your cabin fresh and clean.
Yes, we provide 100% hand-wash services using professional tools and techniques—ensuring a safer, more thorough clean than automated systems.
That depends on your car’s condition. We recommend choosing any service that includes the pre-wash stage, starting from Mini Valet Plus and above.
No problem. Our Full Valet or Full detail packages are designed to handle even the messiest interiors and neglected exteriors. We’ll deep clean, restore shine, and leave your vehicle feeling brand new.
Booking & Customer Support
Just visit our online booking platform. Pick the service you want, enter your postcode, and choose the date and time that suits you best.
A 50% cancellation fee applies for less than 24 hours’ notice, while a 100% cancellation fee is incurred for less than 2 hours’ notice.
We regularly share special offers and discount codes online. We usually send them by email
You can enter any valid discount or promo code during the online booking process. The discount will be automatically applied to your total before you confirm your appointment.
After your booking is confirmed, we’ll provide the contact information for your assigned valeter. You’ll be able to reach them directly on the day of service for updates or special instructions.
Of course. Once your service is complete, we can send you a digital receipt or VAT invoice for your records or business expenses.
Payment
We currently accept secure online payments at the time of booking. This helps streamline your experience and ensures everything is confirmed in advance.
We accept secure online payments at the time of booking. There’s no need for cash or contact—just select your service, confirm your slot, and you’re good to go.
Why choose us
- 100% satisfied clients
- over 3,000 washed cars
- 98% recuring clients
Contact us
- info@sapoo.co.uk
- Mon-Fri: 8:00 AM – 6:00 PM Saturday: 8:00 AM – 5:00 PM Sunday: 10:00 – 5:00pm
Our Products
Qualified product care
